Dispute Policy

Last Updated: January 13, 2026

At LaNasa Property Services, we aim for fair and transparent resolutions. This Dispute Policy applies to all Services.

1. Direct Resolution Required Submit all concerns or disputes in writing to support@lanasapropertyservices.com. By engaging our Services, you agree not to initiate chargebacks, bank disputes, or processor claims for completed work or fees. All fees are final once Services commence (e.g., tenant screening, vendor coordination, rent collection).

2. Key Dispute Scenarios

  • Fees/Management Charges: Disputes over monthly fees, markups, or placements must be reported within 5 business days of invoice. Adjustments (if valid) apply to future billing—no cash refunds.

  • Maintenance/Vendor Issues: We coordinate but are not liable for vendor performance. Report concerns immediately; we’ll assist in resolution with the vendor.

  • Tenant-Related Disputes: Issues with tenants (e.g., non-payment, damage) are between you (owner) and the tenant. We assist per your agreement but provide no guarantees.

  • Service Satisfaction: Report dissatisfaction promptly. We’ll address reasonable concerns, but no refunds once Services begin. No outcome guarantees.

3. Dispute Resolution Process

  1. Email us with details and documentation.

  2. We’ll acknowledge within 3 business days and aim to resolve within 10 business days.

  3. If unresolved, both parties agree to mediation/arbitration in Wyoming before court.

  4. Our written decision is final unless escalated per above.

4. Contact for Disputes support@lanasapropertyservices.com Address: 30 N Gould St Ste R, Sheridan, WY 82801

By using our Services, you accept this policy.